What forms of payment do you accept?
We accept payment through PayPal or on a Credit Card via Stripe. We use PayPal and Stripe because they are secure and easy to use. We never see or store your PayPal, credit/debit card, or bank details.
What is your refund policy?
Under the distance selling regulations you would normally have the right to cancel the contract of sale within seven days. However this does not apply to software downloads which cannot be returned. As we deal entirely with intangible software products we cannot normally offer any refunds; you must read the product description thoroughly before purchasing to determine if the product will work on your system and if it meets your needs. This does not affect any other rights that you may have.
If a product you receive is in some way defective to the point of being unusable we will attempt to rectify the problem quickly and send out an update.
What is the ordering process?
Find the product you’d like to purchase in the product section of our website and after checking that the product will work with your system and meets your needs click the Purchase Now button. You can view and edit the contents of your shopping cart at any time by clicking the View Cart button on the top left of each Instrument page.
Once you’ve added all the products you wish to purchase to your Cart you can pay for them by clicking the Checkout button. You will need to enter your first and last name and you email address so we can email you the download links. Then click on Submit order.
Once your payment has been processed successfully you will be returned to our website homepage. Shortly after an email will be sent to your inbox. This email will contain a receipt for your order, and download links for the products you have purchased. There may be a short delay between checkout and receiving your delivery email, please wait at least 24 hours before contacting support about this. To download our products click on "View Purchase online". Our standard download links expire after 1 week and can be used up to 5 times in that period.
All our products are delivered by secure Amazon servers; this is a high quality service that ensures you get a fast, reliable, and secure download. Products with a large file size are broken down into multiple smaller downloads.
Do you offer trial or demo versions?
We rotate demo versions on our web page. Usually we have two demo versions available
for free download. These are fully functional versions but with note span limitations
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Will your libraries work with the free Kontakt player?
No. All of our sample libraries require the full version of Kontakt to run. If you load them in the free Kontakt Player they will only run in a time limited demo mode.
Product Updates
We always think of everyone who buys our products first as and when we update our products. Free upgrade links are always sent out to everyone who owns that product.
Where can I leave feedback?
If you have suggestions, feedback, or comments about our products please send us a message using our contact page.
Do you offer any discounts?
Our philosophy is to provide the best quality instruments at the most affordable prices possible. It is highly likely that we will offer a new product at an initial discount. We also occasionally run promotions and discounts which you can find out about through this website and our mailing list.
Why can’t I add your sample libraries to the libraries tab in Kontakt?
The libraries tab functionality is only accessible to sample libraries that have been encoded by Native Instruments, these libraries are also able to make use of the free Kontakt Player. None of our sample libraries have been encoded by NI so they must be loaded manually from the files tab or by using Kontakt’s quick load feature.
My download links aren’t working / have expired
The download links you receive will be active for 7 days and will allow you to attempt
the download 5 times before they expire. If you need to re-
If you have any problems with your download links please send us an email and we’ll do everything we can to resolve the issue.
RSGL01 Classical Acoustic Guitar
RSGL04 Steel String Acoustic Guitar
RSGL06 Deep Steel Acoustic Guitar
Privacy Policy
We are committed to protecting the privacy of all our customers and associates. Should we ask you to provide certain information by which you can be identified when using our website then you can be assured that it will only be used in accordance with this privacy statement.
By using this site or/and our services, you consent to the Processing of your Personal Data as described in this Privacy Policy. This policy might be changed or updated from time to time and you can check the bottom of this page to see when the most recent changes were made
Definitions
- Personal Data – any information relating to an identified or identifiable natural person.
- Processing – any operation or set of operations which is performed on Personal Data or on sets of Personal Data.
- Data subject – a natural person whose Personal Data is being Processed.
Data Subject’s rights
The Data Subject has the following rights:
- Right to information – meaning you have to right to know whether your Personal Data is being processed; what data is gathered, from where it is obtained and why and by whom it is processed.
- Right to access – meaning you have the right to access the data collected from/about you. This includes your right to request and obtain a copy of your Personal Data gathered.
- Right to rectification – meaning you have the right to request rectification or erasure of your Personal Data that is inaccurate or incomplete.
- Right to erasure – meaning in certain circumstances you can request for your Personal Data to be erased from our records.
- Right to restrict processing – meaning where certain conditions apply, you have the right to restrict the Processing of your Personal Data.
- Right to object to processing – meaning in certain cases you have the right to object to Processing of your Personal Data, for example in the case of direct marketing.
- Right to object to automated Processing – meaning you have the right to object to automated Processing, including profiling; and not to be subject to a decision based solely on automated Processing. This right you can exercise whenever there is an outcome of the profiling that produces legal effects concerning or significantly affecting you.
- Right to lodge a complaint – in the event that we refuse your request under the Rights of Access, we will provide you with a reason as to why. If you are not satisfied with the way your request has been handled please contact us.
- Right for the help of supervisory authority – meaning you have the right for the help of a supervisory authority and the right for other legal remedies such as claiming damages.
- Right to withdraw consent – in certain circumstances you have the right withdraw any given consent for Processing of your Personal Data.
Information we collect
Information you have provided us with
- name
- contact information
- billing or purchase information
- Records of any correspondence
- Transaction and order details
Without this information we are unable to fulfill your orders.
Information automatically collected about you
This includes information that is automatically stored by cookies and other session tools. For example, your shopping cart information, your IP address, your shopping history (if there is any) etc. This information is used to improve your customer experience. When you use our services or look at the contents of our website, your activities may be logged.
Children
We do not intend to collect or knowingly collect information from children. We do not target children with our services.
How your information may be used by us
We Process your Personal Data in order to fulfill obligation rising from law and/or use your Personal Data for options provided by law. We reserve the right to anonymise Personal Data gathered and to use any such data. We will use data outside the scope of this Policy only when it is anonymised. We save your billing information and other information gathered about you for as long as needed for accounting purposes or other obligations deriving from law.
We promise to follow the following data protection principles:
- Processing is lawful, fair, transparent. Our Processing activities have lawful grounds. We always consider your rights before Processing Personal Data. We will provide you information regarding Processing upon request.
- Processing is limited to the purpose. Our Processing activities fit the purpose for which Personal Data was gathered.
- Processing is done with minimal data. We only gather and Process the minimal amount of Personal Data required for any purpose.
- We will do our best to ensure the accuracy of data.
- We will do our best to ensure the integrity and confidentiality of data.
We Process your Personal Data for the following purposes:
- Provide our service to you.
- Registering your account
- Providing you with products and services that you have requested
- Providing you with promotional items at your request and communicating with you in relation to those products and services
- Communicating and interacting with you
- Notifying you of changes to any services.
- Internal record keeping
- To fulfill our obligations for any contract entered into between you and us
- To ensure our website is up to date and presented in a manner suitable for you and your computer
- To provide you with information about products or services which we believe may be of interest to you
On the grounds of entering into a contract or fulfilling contractual obligations
We Process your Personal Data for the following purposes:
- to identify you
- to provide you a service or to send/offer you a product
- to communicate either for sales or invoicing;
On the ground of legitimate interest
We Process your Personal Data for the following purposes:
- to send you personalized offers* (from us and/or our carefully selected partners)
- to administer and analyse our client base (purchasing behaviour and history) in order to improve the quality, variety, and availability of products/ services offered/provided
- to conduct questionnaires concerning client satisfaction
As long as you have not informed us otherwise, we consider offering you products/services that are similar or the same as your purchasing history/browsing behaviour to be our legitimate interest.
Other uses
We might process your Personal Data for additional purposes that are not mentioned here, but are compatible with the original purpose for which the data was gathered. To do this, we will ensure that:
- the link between purposes, context and nature of Personal Data is suitable for further Processing
- the further Processing would not harm your interests and there would be appropriate safeguard for Processing.
Cookies
Cookies are small files which almost all websites use to inform them about the pages you visit, your web browsing preferences, and to communicate data within a website. Our website uses cookies to keep track of your order and allow us to securely send your shopping cart data from our website to PayPal for you to be able to checkout. You can control your cookies at the browser level. Choosing to disable cookies may hinder your use of certain functions.
You can remove cookies stored in your computer via your browser settings. Alternatively, you can control some 3rd party cookies by using a privacy enhancement platform such as optout.aboutads.info or youronlinechoices.com. For more information about cookies, visit allaboutcookies.org.
How we secure your data
We do our best to keep your Personal Data safe. We use safe protocols for communication and transferring data. We use anonymizing and pseudonymising where suitable. We monitor our systems for possible vulnerabilities and attacks and will lock down our systems if such attacks are detected.
Even though we try our best we cannot guarantee the security of information. However, we promise to notify suitable authorities of data breaches. We will also notify you if there is a threat to your rights or interests. We will do everything we reasonably can to prevent security breaches and to assist authorities should any breaches occur.
If you have an account with us, note that you have to keep your username and password secret.
Disclosure of information
We will not sell, distribute, or lease your personal information to third parties unless:
- Are required by law to do so
- If all of our assets are acquired by a third party
- To prevent fraud
You have the right to ask for a copy of any personal information we hold about you, and to ask for it to be corrected if you think it is wrong. If you’d like to have your information corrected please contact us at support@replikasound.co.uk.
Last Updated: 12-
